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Women Men Collections Art About

Shipping and Returns

 

Domestic Shipping (Within India)

International Shipping

Delivery Delays

During festivals, unfavorable climate conditions, or political emergencies, your shipment could get further delayed. We guarantee you that we will make an honest effort to have your package conveyed to you in a decent time or probably will be notified. If a delay is due to stock unavailability, we will contact you with options for a replacement product or store credit.

Return and Exchange

To request an exchange, please email us at shashwatcollective@gmail.com with your order details and reason for exchange.  We reserve the right to refuse exchanges if:
  • The product appears used or damaged
  • Tags or packaging are missing
  • The request is outside the eligible timeframe

On discounted pieces and custom orders, all sales are final, and we do not accept returns or exchanges unless the item received is defective or damaged. We encourage customers to review their orders carefully before completing the purchase. If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving your order for assistance.

Cancellation and Refund

If you wish to cancel your order, write to us within 24 hours of placing the order at shashwatcollective@gmail.com. 
Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products. The amount will be refunded via the original mode of payment within one week of initiation.  
 
 
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